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ePortal Platform

Watch a short video on it below

What is ePortal?​

The ePortal system was conceptualised to allow the public to utilize the services of the Planning and Development Department in an online environment. The ePortal is part of the departments overall digital strategy to improve the efficiency of the office and to make the planning process more accessible and digital. The portal will also link with the departments internal software and allow the quicker processing of applications without the need to traverse to the department’s office.

What are the services?​

The ePortal facilitates most of the services provided by the department. Users can apply for all development applications as stated below:

  • Formal
  • Chattel
  • Permitted Development
  • Permission to Kill Tree
  • Final Plans
  • Revised Plans
  • Site Layout Certificate (Building Start)
  • Certificate of Compliance

Also, all applications enable users to pay for any services via the EZ Pay payment service.

Along with the above application submissions, you can:

  • Monitor – view the status of any application that you have made or controlled
  • Registers – check the online registers
  • Invoice – track invoices paid to the department via EZ Pay

Signing Up​

We have tried to make the ePortal easy to use for all users, whether it be applicants, single planning agents and planning companies.

  1. Register with the ePortal
  2. Activate with ePortal (sent via email)
  3. Sign-in

Online Process​

When using the ePortal, the process of submitting and managing your application is different from the traditional process. The traditional process involved:

  • traversing to the department's office,
  • submitting the application to a planning officer,
  • the application was vetted,
  • payment was made,
  • the application is accepted,
  • await communication from the department on application status and decision.

The new steps for the ePortal are slightly different:

  • Users select a form from the Form Panel and complete it.
  • Save the form, to turn it into a Draft and modify as necessary before vetting and finally payment.
  • On payment Drafts are turned into the desired Application.
  • Access and view the status of your Application online
  • Print documents, letters, decisions and stamped plans on your application.
info

Drafts are files awaiting submission to the department.

Submitting Applications Online​

Completing an application is very easy on the ePortal system.

  1. Fill out form – Users can fill out the necessary forms
  2. Upload – Upload any required files.
  3. Vetting – Your file and application may require online vetting by a planning officer, and this can take any where from 0-2 business days. NB: Please note this process is not required for all applications.
  4. Signing – You may be instructed to sign the form.
  5. Invoice – Create an invoice to be sent to the EZ Pay system. NB: Please ensure you have registered with EZ Pay before proceeding with this step.
  6. Payment – Visit EZ Pay at https://ezpay.gov.bb to proceed with payment.
  7. Competed – Once payment has been confirmed from EZ Pay, your application will be automatically completed and viewable in your File section for monitoring.