Communications

The ePortal was designed to allow you access to the department regardless of timezones and location. Therefore, it has to provide a means of a communication system between you and the department.

Starting a Conversation

Whenever you create a Draft, you gain the ability to communicate with a dedicated planning officer about the contents of that draft. To initiate a conversation:

1. From within your draft, click on Messages within the Draft Menu.
2. Click on the + Message button. A new dialog box will appear.
3. Type the comment/question within the pop up.
4. Click the Send button.

Viewing Messages

The Messages page allows you to view not only direct communication between you and the office, but also messages or updates from the system as well.

info

Whenever a message is sent to you, a notification will be sent to the email address associated with the account alerting you that you have received an update. All emails from the ePortal will be from noreply@planning.gov.bb. We encourage you to not reply to this email address.

What's Next?

You have learnt how to communicate with us, now let's move on to signing your form.